Public Affairs Specialist (Communication Manager)
This is a re-announcement of the Communications Manager position. Previous applicants must re-apply to received consideration. The position serves as the South Central VA Health Care Network (SCVAHCN) Communications Manager and reports to the VISN 16 Deputy Network Director. The Communications Manager is responsible for internal and external communications, and serves as the Networks most expert practitioner on messaging, image, and public relations. The Communication Manager serves as the Congressional & Veteran Service Organization (VSO) Liaison, as well as the Veteran Advocate by analyzing, evaluating, and advising stakeholders on Veteran related issues. Duties of the Communication Manger include, but are not limited to:
Providing oversight for the public affairs and communications program within the Network. Responsible for primary planning, designing, and executing a program to inform and educate the general and special publics about the organization's programs, activities and services. Developing and disseminating management reports, provides public relations and consumer affairs system oversight for the Network office and all Network component sites. Overseeing the development and maintenance of a public relations/communications training and performance measure information system. Coordinating and monitoring consumer affairs activities with non-VA governmental entities at local, state and national levels. Facilitating communication with external and internal stakeholders and monitors the critical elements of Network public relations performance. Serving as VISN 16 Veterans Advisory Board (VAB) Chairperson and is responsible for coordination and review of processes and procedures that are addressed by the Board. Facilitating Board of Veterans Appeals and/or United States Court of Appeals for Veteran's claim requests for expedited remanded actions from the Appeals Management Center with VISN 16 Health Care Network facilities. Work Schedule:
Monday thru Friday (8:
00 to 4:
30) Telework:
Not available Virtual:
This may be a virtual position to a VA facility within V16 for a highly qualified candidate Position Description/PD#:
Public Affairs Specialist (Communication Manager)/PD013600 Relocation/Recruitment Incentives:
May be authorized for a highly qualified candidate Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/19/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor:
This position includes a skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Application materials must demonstrate the selective placement factor. Applicants who do not meet it are ineligible for further consideration. The Selective Placement Factor for this position is:
Superior knowledge of, and mastery of the principles, methods, practices and techniques of communication and customer service to function as a professional technical authority within the Veterans Health Administration (VHA) to implement and manage a comprehensive Public Affairs program/initiatives. Specialized
Experience:
Applicants must have One year of progressively responsible managerial/administrative, specialized experience in public affairs and management/program analysis equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. This type of specialized experience would have provided extensive, comprehensive, and specialized knowledge and skills in applying, analyzing, and interpreting federal laws, VA regulations related to public/consumer affairs regarding medical benefits for Veterans, health care system policies, procedures, governance structure, medical terminology, services available, capabilities of Health Care Systems and their clinics. Examples of this experience would include:
Implementing and managing comprehensive Public Affairs program/initiatives. Independently handling a wide range of difficult contracts/encounters and complex situations, including eligibility and enrollment determination on all types of Veterans' benefit issues. Preparing speeches and written correspondence for Senior Leadership. Making critical decisions concerning investigations and resolutions of stakeholders, Veterans Service Organizations, and elected and appointed officials complaints in a timely manner. Interacting with Network Staff, health care system leadership and staff, elected and appointed officials, and the general public to assure program effectiveness. Participating in media events, congressional summits, state conferences, Veteran Service Organization conferences/workshops, to include the presentation of approved briefings and speeches. You will be rated on the following Competencies for this position:
Analysis and Problem SolvingCommunicationCommunications and MediaTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work of the Public Affairs Specialist is mostly sedentary. There is a moderate amount of walking involved, with infrequent bending, lifting, and, stooping. The incumbent's vision should be sufficient to read from a computer screen for extended periods without excessive fatigue. Prolonged use of computer keyboard for data entry is required. The majority of the work is performed in a traditional office setting. The position requires occasional travel by car, train or other mode of public transportation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Providing oversight for the public affairs and communications program within the Network. Responsible for primary planning, designing, and executing a program to inform and educate the general and special publics about the organization's programs, activities and services. Developing and disseminating management reports, provides public relations and consumer affairs system oversight for the Network office and all Network component sites. Overseeing the development and maintenance of a public relations/communications training and performance measure information system. Coordinating and monitoring consumer affairs activities with non-VA governmental entities at local, state and national levels. Facilitating communication with external and internal stakeholders and monitors the critical elements of Network public relations performance. Serving as VISN 16 Veterans Advisory Board (VAB) Chairperson and is responsible for coordination and review of processes and procedures that are addressed by the Board. Facilitating Board of Veterans Appeals and/or United States Court of Appeals for Veteran's claim requests for expedited remanded actions from the Appeals Management Center with VISN 16 Health Care Network facilities. Work Schedule:
Monday thru Friday (8:
00 to 4:
30) Telework:
Not available Virtual:
This may be a virtual position to a VA facility within V16 for a highly qualified candidate Position Description/PD#:
Public Affairs Specialist (Communication Manager)/PD013600 Relocation/Recruitment Incentives:
May be authorized for a highly qualified candidate Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/19/2019. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor:
This position includes a skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job. Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Application materials must demonstrate the selective placement factor. Applicants who do not meet it are ineligible for further consideration. The Selective Placement Factor for this position is:
Superior knowledge of, and mastery of the principles, methods, practices and techniques of communication and customer service to function as a professional technical authority within the Veterans Health Administration (VHA) to implement and manage a comprehensive Public Affairs program/initiatives. Specialized
Experience:
Applicants must have One year of progressively responsible managerial/administrative, specialized experience in public affairs and management/program analysis equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. This type of specialized experience would have provided extensive, comprehensive, and specialized knowledge and skills in applying, analyzing, and interpreting federal laws, VA regulations related to public/consumer affairs regarding medical benefits for Veterans, health care system policies, procedures, governance structure, medical terminology, services available, capabilities of Health Care Systems and their clinics. Examples of this experience would include:
Implementing and managing comprehensive Public Affairs program/initiatives. Independently handling a wide range of difficult contracts/encounters and complex situations, including eligibility and enrollment determination on all types of Veterans' benefit issues. Preparing speeches and written correspondence for Senior Leadership. Making critical decisions concerning investigations and resolutions of stakeholders, Veterans Service Organizations, and elected and appointed officials complaints in a timely manner. Interacting with Network Staff, health care system leadership and staff, elected and appointed officials, and the general public to assure program effectiveness. Participating in media events, congressional summits, state conferences, Veteran Service Organization conferences/workshops, to include the presentation of approved briefings and speeches. You will be rated on the following Competencies for this position:
Analysis and Problem SolvingCommunicationCommunications and MediaTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work of the Public Affairs Specialist is mostly sedentary. There is a moderate amount of walking involved, with infrequent bending, lifting, and, stooping. The incumbent's vision should be sufficient to read from a computer screen for extended periods without excessive fatigue. Prolonged use of computer keyboard for data entry is required. The majority of the work is performed in a traditional office setting. The position requires occasional travel by car, train or other mode of public transportation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
1035 Public Affairs - Salary Range:
$88,704 to $115,313 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
